Overview

No one can be sure when or where a loss may occur, but when the unforeseen happens you can expect a prompt and knowledgeable claims response and service from QBE Thailand. We strive to meet each customer’s unique needs, whenever and wherever a loss occurs.

While different claims management processes and forms may be required depending on the particular insurance product, certain fundamentals will always apply regardless of product type to ensure the most effective outcome is achieved.

The details provided below are for your general reference only. The actual claims process will be in alignment with the specific terms, conditions and exclusions stipulated in the relevant insurance policy.

For queries, you may contact our claims services team at claims.thailand@qbe.com. or approach your insurance agent or broker.

QBE Claims Philosophy

As an insurance company, we expect to pay out claims. Our premiums are designed to reflect the degree of risk and the probability of a claim as well as the terms of cover provided. In general, the wider the provided cover, the higher the premium. Indeed, this is why it is important to take the advice of an insurance broker or agent when considering insurance and to also read the proposed policy wording before entering your insurance contract. Doing so will help ensure the cover meets your expectations.

We also invite you to use this website to provide feedback on our claims service or other areas of our business as your comments will help us in our ongoing efforts to provide high-quality service.

How to Make a Claim

Claims Management Expertise

QBE claims services is key part of QBE Thailand's customer-oriented approach. Our team works directly with our clients to provide a range of consistent and professional claims services in person over the counter and by telephone.

Our claims services team has a wealth of experience in the local market and extensive knowledge of claims handling and processing. Our team can help you and/or your business get back to normal in the shortest possible time.

To make a claim, please click on the following links to quickly access the product specific claims instructions and information and forms that you need. Alternatively, you can also ask your insurance agent or broker for assistance.

Business Secure Miscellaneous Insurance
Commercial Property Motor
Engineering Personal Accident
General Liability Product Protection
Group Health and Group Personal Accident Professional Liability
Home Secure Trade Credit
Marine
What to do when faced with a loss – Fundamental Principles

Although different claims management processes are required depending on the area of risk, there are some fundamentals that always apply to ensure the most effective outcome. These include:

Notify Early

Early action can significantly shorten the claims management process and therefore reduce the time it takes to settle your claim. The quicker our claims management experts can help you to mitigate the extent of your loss, the better outcome for all concerned. It is mandatory that in the event of a claim arising under a policy, the insured notifies QBE Thailand immediately and/or provides written notice to QBE Thailand within 30 days of the event. This written notice needs to state the full particulars of the claim coupled with supporting documents.

In financial terms, the outcome will clearly effect your terms of renewal. On a personal basis, you will also find that QBE Thailand’s professional management of the situation will limit your stress and anxiety.

Length of Time to Settle

The length of time that it takes to settle a claim will depend on the nature of the exposure and its complexity. A straight-forward property or motor claim might be settled in a very short period of time. In contrast, a professional negligence case might take years before reaching the courts. Throughout that time, your case will require specialist claims management to guide the investigation, legal defence, and to eventually deal with the settlement of any damages awarded by the courts. However, you can be assured that QBE claims management specialists will help you throughout the entire process.

Claim Forms

To register your claim, simply fill out the relevant claim forms and send them to our claims services team directly or through your insurance broker or agent. We will then contact you by phone or mail to advise you of the next steps, either directly or through your insurance agent or broker. Also, make sure to keep your insurance agent or broker fully informed of any developments. Their role includes guiding you through the claims process to ensure the best possible outcome.

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Business Secure Claims

In the event of loss or damage to your property, please immediately contact your insurance agent or broker. Otherwise, please contact the QBE Thailand Claims services team at claims.thailand@qbe.com as soon as possible for assistance.

Below you will find a list of the main actions that you are required to take and/or supporting documents that you will need to provide for selected claims.

Submit the following documents:

For this claim

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Commercial Property Claims

Please contact the QBE Thailand Claims services team at claims.thailand@qbe.com immediately in the event of a property claim.

Below you will find a list of the actions that you are required to take and the main supporting documents that you will need to provide for property claims.

*For other kinds of claims under Packaged policies, please contact QBE Thailand Claims services team at claims.thailand@qbe.com or advise your insurance agent or broker.

*Additional information may be required by QBE Thailand for processing your claim.

Claim Forms

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Engineering Claims

Any unexpected loss or damage to contract works, to your plant, machinery or equipment, or mechanical failure or breakdown of your machinery can have a significant impact on your business. In the event of an engineering claim, please contact your insurance agent or broker or the QBE Thailand Claims services team to discuss the situation and enquire about the process and procedures.

Claim Forms

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General Liability Claims

If you have a liability insurance policy with QBE Thailand and believe that an incident may give rise to a claim under your policy, please contact your insurance agent or broker as soon as possible. Alternatively, you can contact the QBE Thailand Claims services team at claims.thailand@qbe.com to discuss the situation and the next steps you will need to take to report the claim.

Below you will find a list of the main actions that you are required to take and/or supporting documents that you will need to provide for this claim.

Claim Forms

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Group Health and Group Personal Accident Claims

For monetary or financial claims under Group Health and Group Personal Accident cover, please contact the QBE Thailand Claims services team at claims.thailand@qbe.com. Below you will find a list of the actions that you are required to take and the main supporting documents that you need to supply for selected claims.

All kinds of accidents

Submit to our Claims services team a duly completed Claim Form, stamped and signed by Company/Insured.

Accidental medical expenses claim
Permanent total disablement claim
Total temporary disablement claim
For this claim

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Home Secure Claims

In the event of loss or damage to your property, please immediately contact your insurance agent or broker. Otherwise, please contact the QBE Thailand Claims services team at claims.thailand@qbe.com as soon as possible for assistance.

Below you will find a list of the main actions that you are required to take and/or supporting documents that you will need to provide for selected claims.

Submit the following documents:

For this claim

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Marine Claims

Please immediately contact the survey agent named in the insurance policy or certificate to conduct a survey in the event of a cargo claim. For other marine claims, please contact the QBE Thailand Claims services team at claims.thailand@qbe.com as soon as possible for assistance.

Below you will find a list of the main actions that you are required to take and/or supporting documents that you will need to provide for selected claims.

Marine Cargo Claim
Pleasure Craft Claim
Commercial Hull Claim
Transport Operators’ Liability Claim
Marine P&I Claim
For this claim

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Miscellaneous Insurance Claims

Please immediately contact your insurance agent or broker in the event of a claims. Otherwise, please contact the QBE Thailand Claims services team at claims.thailand@qbe.com as soon as possible for assistance.

* For other types of claims, please contact QBE Thailand Claims services team at claims.thailand@qbe.com, or ask your insurance agent or broker.

* Additional information may be required by QBE Thailand for processing your claim.

For this claim

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Motor Claims

Please contact the QBE Thailand Claims services team immediately in the event of a motor claim.

Below you will find a list of the actions that you are required to take and the main supporting documents that you will need to provide to make selected claims.

All kinds of accidents

Submit to our claims services team a duly completed Claim Form, stamped and signed by Company/Insured within 14 days.

Road accident or theft of vehicle
Third-party claim

Claim forms as shown below are applicable to all types of motor insurance products.

For this claim

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Personal Accident Claims

In the event of an accidental death claim, please contact the QBE Thailand Claims services team at claims.thailand@qbe.com immediately.

Below you will find a list of the main actions that you are required to take and/or supporting documents that you will need to supply related to selected claims.

All kinds of accidents
Accidental medical expenses claim
Permanent total disablement claim
Total temporary disablement claim
For this claim

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Product Protection Claims

For process and procedures to lodge a Product Protection/Extended Warranty claims with QBE Thailand, please contact your dealer or directly contact the QBE Thailand Product Protection/Extended Warranty team at claims.thailand@qbe.com.

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Professional Liability Claims

This section provides information on the steps required and the documents needed for submission to the QBE Thailand Claims services team when you lodge claims in the area of Specialist Risk Insurance.

As the legal and regulatory environments place increased levels of compliance on organisations today, the risks in this area keep getting more complex. and cover more countries. This can results in increased liability risks and exposures, both in terms of size and number.

The ability of your policy to respond to such financial exposure is important. Equally as important is the specialist expertise that will be applied to managing your claim – locally, regionally and internationally.

The evolving litigious nature of the business world today means claims are becoming more complex, leading to an escalation of defence costs.

However, QBE Thailand seeks to use the best legal defence experts to obtain a successful result for our clients. QBE Thailand Specialist Risks policies deal with cover for the costs (incurred with QBE Thailand’s consent) of:

Claims Process

Do not admit liability prior to our written consent but refer all correspondence to us for our response. QBE Thailand Claims services team will discuss the situation with you and the next steps you will need to report the claim.

For this claim

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Trade Credit Claims

For process and procedures to lodge a Trade Credit claims with QBE Thailand, please ask your insurance agent or broker or directly contact the QBE Thailand Trade Credit team at claims.thailand@qbe.com.

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